Pure Clear Filters Ltd (“we” and “us”) is the operator of (https://www.pureclearfilters.co.uk) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Pure Clear Filters Ltd will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused, in re sellable condition and supported by proof of purchase and model details within a further 14 days.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping. No returns will be accepted outside this period.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Pure Clear Filters Ltd) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
(Pure Clear Filters Ltd) will only refund the value of goods where applicable, if the product has been purchased from www.pureclearfilters.co.uk only. Where the product has been purchased elsewhere (through other retailers’) the product will need to be returned to the retailer and in accordance with their returns policy.
Please Note: These products are classed as hygiene goods and we operate under The Consumer Contracts Regulations 2013, we recommend all our customers become familiar with these regulations, specifically Regulation 28(3)(a) which we adhere to. If the customer has opened the product it cannot be returned. Your refund may also be rejected if you have caused accidental damage, attempted to make alterations to the product or attempted to repair the product.
3.2 Warranty Returns
Pure Clear Filters Ltd will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Pure Clear Filters Ltd to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Pure Clear Filters Ltd will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4.9 Delivery Restrictions
Delivery will be to mainland UK only, should you live outside of the UK mainland please contact info@pureclearfilters.co.uk and we will advise if we can deliver to your location and the associated delivery costs.
4.10 Free Delivery
Free delivery is available on orders over £40.00 and does not include bulk orders. An order is considered a bulk order when more than 3 products are purchased at the same time irrespective of the product model and type of product purchased.
4.11 Tracked Delivery
All parcels will be tracked, and a tracking reference number will be emailed to the email you provide once the parcel has been dispatched.
Please Note: Pure Clear Filters Ltd cannot be held responsible for courier delays.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax will be applied to the price of the goods as displayed on the website at the checkout
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Pure Clear Filters Ltd encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Pure Clear Filters Ltd at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order
has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at info@pureclearfilters.co.uk